You're about to purchase JProxy Tunnel 2.2.0 licenses.
Please enter the desired number of software license.
The software comes with the
Standard Support Package
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We're committed to providing world-class services in the area of consulting and
technical support. Our qualified technical support engineers are prepared to handle
your support needs on a per incident basis or in an ongoing partnership.
We provide timely, reliable service to ensure every customer's business success.
Evaluation Support Package
This package is provided free of charage to every one who has downloaded
latest JProxy Tunnel evaluation bundle. While evaluating feature-limited software
you can direct your questions to our pre-sales engineers. Reasonable technical questions
are usually answered and the level of the support depends on customer's purchase commitment.
- Access to the knowledge of a large users community
- Deployment and Installation support via Public Forums
Standard Support Package
This package is provided free of charage with every product purchased from JProxy web site.
- Support is provided for 30 days
- Deployment and Installation support via Public Forums and email
- Bug analyses by our engineers
- Bugs are fixed in the next product maintenance release
Advanced Support Package
This package is for the users that anticipate a high volume of questions
that will include deployment, some degree of software engineering questions
that are concerned about application of JProxy Tunnel in their particular environment.
- Support is provided for 90 days
- Access to ePortal - a Customer Relation Management Console
- Free software maintenance releases
- Dedicated Private Forums per product type and version
- Guaranteed question aknowledgement within 24 hours
- Accelerated bug analyses and fix turnaround time
- Accelerated private product maintenance release with bug fixes reported by customer
- Discounted Per Incident Support phone support
This support is provided via Web based ePortal - a Customer Relation Management and is
30% of the cost of all purchased licenses in a single transaction.
ePortal is a new customer service feature, that provides you with a greater level
of interactivty with our staff. Every product version that you've purchased will have a
dedicated private forum, that is only accessible to you
and our technical support enginners. You will be able to manage your licenses for
each purchased product, down to the version level, purchase additional licenses,
submit bug reports and more.
Per Incident Support
This package is for the users that require assistance on a case-by-case basis.
Please submit your support request to incident@jproxy.com
for evaluation. Our technical support engineer will contact you with an estimate on how many hours an incident
may require for resolution and if you agree on the terms then you would be able to purchase this package for you
particular issue and speak with our support engineer over the phone.
This support is provided via email and/or live phone conversation with our engineer and is
USD $200 per hour.
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, which are free of charge, and
Advanced Support Packages
.
Once yo've entered desired number of licenses, please press the Recalcualte button to get the updated price.
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First License: 999
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Additional License: 499
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